Refund & Return Policy
Thanks for purchasing our products at HAPISU.
In order to be eligible for a refund, you have to return the product within 7 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process you refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 7 to 14 business days for a refund to show up on your credit card statement. All postage cost will be borne by the customer.
If the product is damaged in any way, or you have initiated the return after 7 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.
Privacy Policy
Protection of date is a matter of trust as we take our customers’ privacy seriously. We shall therefore only process your personal details which relates to you merely in the manner set out in this Privacy Policy. Any personal information collected, held, stored, recorded or used are strictly to be kept confidential. We will only collect information that are relevant to our dealings with you. Storage of information will only be done for as long as required by law or for the purposes of which it was collected.
To protect your private information, we have established this Privacy Policy in accordance with the best practice in the industry with applicable laws and regulations. The policy describes how your personal information will be handled for our services on hapisu.com website. It applies to any personality identifiable information you shared with us through other voluntary means (the “Sites”).
By visiting our site and/or using the products made available on the site, you are agreeing to the terms of this Privacy Policy. By accepting the Policy, Terms and Conditions upon registration, you hereby expressly consent to our collection, storage, use and disclosure of your personal information as described in this policy. You may browse our website anonymously without having to provide your personal details unless you have registered an account (“HAPISU account”) with us and/or have logged in with your username and password. Please read this policy carefully. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.
If you have any comments or suggestions, we would be pleased to receive them at our address or by contacting our Customer Service by email us at sales@certosolution.com.
Types of information we collect
There are personal information which are mandatory in which we will collect from you to be used or shared to third parties and within our corporate group for the following purposes:
To administer your registered account with us.
To provide relevant product information to you.
To process your orders and provide information offered through our website in which you request.
For financial transaction purpose which related to payments made through our site. These financial data will be disclosed to our appointed agents which is necessary to conduct sales transactions.
For product delivery which you purchased from our website, eg: third parties which include courier service company or supplier. Hence, information such as name, address and contact number will be passed to third party for delivery purposes.
In order for us to inform and update customers on product delivery or for customer support purposes.
Automatic Information
Our server automatically recognizes information of visitor’s domain name for every visit to our site. Other non-personal information may also be automatically collected, such as website’s address from which your visit originated, type of operating system used, type of browser used, domain name of internet service provider used, pages visited on the site and total duration spent from your visit
Cookies
A browser cookie is small piece of data sent from a particular website and stored on a user’s computer through the user’s browser while the user is browsing. Our server uses cookies and pixel tags to merely manage our site and programs but not to collect nor store any personal information of users. The purpose of having cookies and pixels allow us to track actions of users on the site and recipients of email communications. It enable us to understand how every visitor uses the site in order for us to craft a better service in future through the measurement of effectiveness pertaining to any online advertising effort made. This is done by determining the correlation between the types of visitors and the online sites they visit.
Delivery Policy
Shopping Details
We will proceed with your order as soon as we receive the complete payment transaction and order details of your purchases. You items will arrive at your doorstep within 2-7 WORKING days, this is inclusive of time for us to pack, prepare and ship out your items. You will receive your tracking number via email once your parcel been shipped out.
If you are unable to track your package on the courier tracking page, your parcel might have just been handover to our respective courier partner. The tracking information with our logistic partners will be available within 24 hours after shipping
Please contact us at sales@certosolution.com with your order number and the item’s details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action
You can track your order online 24 hours/7 days by following these steps:
a. Go to www.tacking.my
b. Enter your tracking ID to track
We choose POSLAJU as our main courier company due to their best track record in logistics management. However, if customer experience any bad experience with our official appointed courier company, HAPISU is willing to use your suggestion on alternative courier companies.
We provide free shipping for any purchase above RM 99 and any purchase below RM 99 will be charged shipping fee based on country and zone.
I received an incomplete order, what should I do?
Please notify us immediately so we can assist you promptly. We will push to deliver it to you as soon as possible without any charges incur. You can reach us through our whatsapp +6019-200 8177 during weekday from 9.00am to 6.00 pm.
* All conditions are subject to change without prior notice at any time.
* Hapisu reserves the right for final decision.
* Hapisu reserves the right to alter this policy at any time.
For more information, please contact our Customer service by email to sales@certosolution.com